General

General Terms and Conditions of Verzinkshop.nl Version: May 2026These general terms and conditions are based on the WebwinkelKeur model terms and conditions and supplemented for the products and working methods of Verzinkshop.nl.

Article 1 – Definitions

In these general terms and conditions, the following is understood to mean:

1. Entrepreneur: Verzinkshop.nl, established in Dronten.
2. Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity.
3. Business customer: the customer acting in the exercise of a profession or business.
4. Customer: the consumer or business customer who enters into an agreement with the entrepreneur.
5. Agreement: the agreement between the entrepreneur and the customer regarding the sale and delivery of products.
6. Distance contract: an agreement concluded via the webshop, by e-mail or via another form of remote communication.
7. Cooling-off period: the period within which the consumer can exercise his right of withdrawal.
8. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
9. Model form: the model withdrawal form that the entrepreneur makes available to the consumer.
10. Chemical and organic products: including liquids, electrolytes, salts, crystals, powders, patinas, sealers, degreasers, acids, bases, blackening agents and other products with a chemical or organic composition.

Article 2 – Identity of the entrepreneur

Name: Verzinkshop.nl Website: hobbydraad.nl Address: Installatieweg 25 Postal code and city: 8251 KP Dronten Country: The Netherlands Phone number: 06 28090022 Email address: info@hobbydraad.nl Chamber of Commerce number: 82957940 VAT number: NL003757100B82

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every agreement between the entrepreneur and the customer.
2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the customer.
3. If the agreement is concluded electronically, these general terms and conditions shall be made available in such a way that the customer can easily save them.
4. If, in addition to these general terms and conditions, supplementary product conditions, safety instructions, manuals, labels, or safety data sheets apply, these shall form part of the agreement.
5. For consumers, provisions may not deviate from mandatory consumer law to the detriment of the consumer.
6. For business customers, these general terms and conditions may be deviated from in writing.
7. If any provision of these general terms and conditions proves to be wholly or partially null and void or voidable, the remaining provisions shall remain in full force and effect.

Article 4 – Business customers

1. The provisions regarding the statutory right of withdrawal apply exclusively to consumers and not to business customers.
2. Business customers do not have the right to cancel or return an order without giving a reason, unless this has been agreed in writing with the entrepreneur in advance.
3. Business customers are obliged to check the delivered goods immediately upon receipt for accuracy, completeness, visible defects, and damage.
4. Complaints from business customers regarding visible defects, damage, shortages, or incorrect deliveries must be reported in writing to the entrepreneur as soon as possible, but no later than 7 days after receipt.
5. After processing, mixing, use, or resale of the product by a business customer, complaints regarding visible defects or deviations will no longer be accepted, to the extent permitted by law.

Article 5 – The offer

1. The offer contains a clear description of the products offered. The description is sufficiently detailed to allow for a proper assessment of the offer.
2. Images, colors, packaging, labels, and product renderings are as accurate as possible but may differ from the actual delivery.
3. Obvious errors, typographical errors, printing errors, or programming errors in the offer do not bind the entrepreneur.
4. For chemical products, technical products, and surface treatment products, the result depends on, among other things, material type, preparation, cleaning, temperature, concentration, current density, pH value, bath conditions, layer thickness, application, and the customer’s working method.
5. The entrepreneur is only responsible for properties and applications that are expressly stated in the product description, manual, or written confirmation.
6. If the right of withdrawal is excluded or limited for a product, this will be stated as clearly as possible in the offer, on the product page, on the return page, or in these general terms and conditions.

Article 6 – The agreement

1. The agreement is concluded at the moment the customer accepts the offer and fulfills the conditions set out therein.
2. If the customer has accepted the offer electronically, the entrepreneur confirms receipt of the acceptance electronically.
3. The entrepreneur may refuse an order or attach special conditions to its execution if there are valid reasons for doing so, for example in the event of suspected abuse, incorrect data, payment risk, security risks, unsuitable application, or conflict with laws and regulations.
4. Every agreement is entered into subject to sufficient availability of the relevant products.
5. If a product proves to be unavailable, the entrepreneur shall inform the customer as soon as possible. The customer can then choose a replacement product, later delivery, or a refund.

Article 7 – Right of withdrawal for consumers

1. When purchasing products, the consumer has the right to withdraw from the agreement without giving reasons for a period of 14 days, unless a statutory exception applies.
2. The cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer.
3. When an order consists of multiple products that are delivered separately, the cooling-off period starts on the day after receipt of the last product.
4. During the cooling-off period, the consumer will handle the product and the packaging with care.
5. The consumer may only unpack or use the product to the extent necessary to assess whether he wishes to keep the product.
6. If the consumer exercises the right of withdrawal, he must notify the entrepreneur within the cooling-off period using the model withdrawal form or by means of another clear statement, for example by e-mail.
7. After notification of the withdrawal, the consumer has another 14 days to return the product, unless return is not permitted or may only take place according to specific return instructions.
8. The consumer must be able to demonstrate that the product was returned in a timely manner, for example with proof of shipment.

Article 8 – Costs and refund upon withdrawal

1. The costs for returning the product are the responsibility of the consumer, unless otherwise agreed in writing.
2. If the entrepreneur provides a return label at the request of the consumer, the costs of this return label are advanced by the entrepreneur.
3. The cost of a standard return label is €7.95. This amount will be deducted from the refund amount as soon as the return package is received or as soon as the consumer has demonstrated that the package has been returned.
4. If different or higher transport costs apply to a return shipment, for example due to size, weight, destination, or special transport conditions, these costs will be notified to the consumer in advance.
5. The entrepreneur will refund the order amount paid by the consumer, including the standard shipping costs for the outbound shipment, no later than 14 days after the notification of withdrawal.
6. The entrepreneur may wait with reimbursement until the product has been received or until the consumer has demonstrated that the product has been returned.
7. Refunds will be made via the same payment method used by the consumer, unless the consumer expressly agrees to a different payment method.
8. If the consumer has chosen a more expensive shipping method than the cheapest standard delivery, the entrepreneur is not required to refund the extra costs for this more expensive shipping method.

Article 9 – Impairment

1. The consumer is liable for any decrease in the value of the product resulting from handling the product in a manner that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product.
2. If the product is damaged, incomplete, used, or if the packaging is more damaged than necessary to assess the product, the entrepreneur may pass on this reduction in value to the consumer.
3. The consumer is requested to handle the product with care and to pack it properly and safely upon return.
4. For products where safety, hygiene, quality, composition, or function can no longer be guaranteed after opening, the depreciation may amount to the full product value.
5. The consumer cannot be held liable for a decrease in value if the entrepreneur has not provided all legally required information regarding the right of withdrawal.

Article 10 – Exclusion of the right of withdrawal

1. The entrepreneur may exclude the right of withdrawal for products for which this is legally permitted, provided that this is clearly stated in the offer or in good time before the conclusion of the agreement.
2. The right of withdrawal is excluded for, among other things:
   • products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer;
   • products that are clearly intended for a specific person;
   • products that are not suitable for return for reasons of health protection, safety or hygiene and whose seal has been broken after delivery;
   • products which, after delivery, are by their nature irrevocably mixed with other products or substances;
   • products that can spoil or become outdated quickly;
   • products whose price is tied to fluctuations on the financial market over which the entrepreneur has no influence.
3. The exclusion of the right of withdrawal does not affect the consumer’s statutory rights in the event of a defective or incorrectly delivered product.

Article 11 – Chemical and organic products

1. For chemical and organic products, returns are only accepted if the seal has not been broken and the return shipment is safe, permitted, and feasible in accordance with the entrepreneur’s return instructions.
2. Chemical and organic products are prepared, packed, inspected, and provided with appropriate packaging and labeling per order.
3. Opened, partially used, used, or resealed chemical and organic products will not be accepted for return, as the entrepreneur can no longer guarantee the quality, safety, purity, composition, and effectiveness.
4. In the event of the seal on chemical or organic products being broken, the right of withdrawal may lapse if the product is not suitable for return for reasons of health protection, safety, or hygiene.
5. The consumer may not return chemical products on their own initiative.
6. Private individuals may not simply send chemical products via post or parcel service. This applies in particular to opened, partially used, leaking, damaged, or resealed packaging.
7. Chemical products may only be returned after prior contact with the entrepreneur and exclusively in accordance with the return instructions provided by the entrepreneur.
8. Returns of chemical products sent without prior authorization or in violation of the return instructions may be refused by the entrepreneur.
9. If a consumer returns chemical products without permission and damage, leakage, transport problems, costs, fines, or other consequences arise therefrom, these consequences may be borne by the consumer, to the extent permitted by law.
10. These provisions do not affect the statutory rights of the consumer in the event of an incorrectly delivered or defective product.

Article 12 – Product use, safety and responsibility of the customer

1. The customer is responsible for carefully reading and following the product information, manuals, labels, safety data sheets, and warnings.
2. The customer is responsible for safe application, proper personal protective equipment, a suitable workspace, correct storage, and compliance with applicable laws and regulations.
3. Chemical products and surface treatment products must be used in accordance with the instructions and safety information provided with the product.
4. Results may vary due to factors beyond the entrepreneur’s control, such as material type, contamination, pretreatment, layer thickness, temperature, pH, current density, bath contamination, water quality, tools, measurement method, and user experience.
5. The entrepreneur is not liable for damage or disappointing results arising from incorrect use, unsuitable application, improper storage, insufficient preparation, mixing with other substances, deviation from instructions, or use for a purpose for which the product is not intended.
6. In case of doubt regarding the suitability of a product for a specific application, the customer must contact the entrepreneur in advance.

Article 13 – Conformity and warranty

1. The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and usability, and the statutory provisions and government regulations existing on the date of the agreement.
2. The statutory warranty applies to consumers. This means that a product must do what the consumer may reasonably expect of it.
3. A guarantee provided by the entrepreneur, manufacturer, or importer does not detract from the statutory rights of the consumer.
4. A defect, incorrectly delivered product, or complaint must be reported to the entrepreneur as soon as possible after discovery.
5. For consumers, complaints regarding defects must be reported within a reasonable time after discovery. A report made within 2 months of discovery is in any case considered timely.
6. The warranty does not apply if and to the extent that the defect arose because:
   • the product has been used incorrectly, carelessly, or contrary to instructions;
   • the product has been stored incorrectly;
   • the product is mixed with other substances or products;
   • the product has been used for an application for which it is not intended;
   • the customer or a third party has made changes to the product;
   • the defect was caused by normal wear and tear, aging, contamination, drying out, freezing, overheating or external influences;
   • the result is negatively affected by material, substrate, preparation, process settings, or the customer’s working method.
7. If the customer claims that a chemical product, liquid, crystal, powder, or other product is defective, the entrepreneur may investigate the complaint. This may involve examining, among other things, batch data, stock, reports from other customers, photographs, conditions of use, and the working method followed by the customer.
8. If, after investigation, it appears that the product is defective, the entrepreneur shall provide an appropriate solution, such as replacement, repair, subsequent delivery, or refund.
9. If it does not appear that the product is defective, the entrepreneur may assist the customer in finding the cause in the application or method of operation, but the entrepreneur is not obliged to provide a replacement or refund.

Article 14 – Delivery and execution

1. The entrepreneur exercises the greatest possible care when receiving and executing orders.
2. The place of delivery is the address that the customer has provided to the entrepreneur.
3. Orders will be executed with due speed, but within 30 days at the latest, unless a different delivery period has been agreed.
4. If delivery is delayed or an order cannot be fulfilled, or can only be partially fulfilled, the customer will be notified as soon as possible.
5. In the case of consumers, the consumer has the rights granted to him by law if the statutory or agreed delivery period is exceeded.
6. Delivery times are indicative, unless a firm deadline has been expressly agreed in writing.
7. If delivery of an ordered product proves impossible, the entrepreneur may offer a replacement product. The customer is not obliged to accept this replacement product.
8. The risk of damage to or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative known to the entrepreneur.
9. For business customers, the risk passes at the moment the products are handed over to the carrier or made available to the business customer, unless otherwise agreed in writing.

Article 15 – Payment

1. Payment is made via the payment methods offered in the webshop.
2. Unless otherwise agreed, payment must be made in full before the order is delivered.
3. The customer is obliged to report inaccuracies in provided or stated payment details to the entrepreneur immediately.
4. If payment after delivery is possible and the customer fails to pay on time, the entrepreneur may charge statutory interest and reasonable collection costs, to the extent permitted by law.
5. In the event of non-payment, the entrepreneur may suspend the performance of the agreement until payment is received.

Article 16 – Retention of title

1. All delivered products remain the property of the entrepreneur until the customer has fully met all payment obligations under the agreement.
2. As long as ownership of the products has not passed to the customer, the customer may not pledge, resell, process, or otherwise encumber the products, unless this falls within the normal course of business of a business customer and nothing to the contrary has been agreed in writing.
3. This retention of title does not affect the transfer of risk as stipulated in these general terms and conditions.

Article 17 – Complaints Procedure

1. It is always possible that something does not go entirely as planned. The entrepreneur advises the customer to first report complaints by emailing info@hobbydraad.nl .
2. Complaints must be described fully and clearly.
3. Complaints submitted to the entrepreneur will be answered within 14 days of receipt.
4. If a complaint requires a longer processing time, the customer will receive an acknowledgment of receipt within 14 days and an indication of when a substantive response can be expected.
5. If the complaint does not lead to a solution, consumers can register the dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/ .
6. A complaint does not suspend the customer’s payment obligation, unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found to be justified, the entrepreneur shall, at its option, repair, replace, redeliver the product, or refund the relevant amount, to the extent appropriate to the nature of the complaint and the statutory rights of the customer.

Article 18 – Disputes

1. Dutch law applies to agreements between the entrepreneur and the customer.
2. Even if the consumer resides abroad, Dutch law applies, to the extent permitted by law.
3. For consumers, this choice of law does not prejudice the protection the consumer enjoys under the mandatory law of the country where he resides.
4. The Vienna Sales Convention does not apply.
5. Disputes shall be submitted to the competent Dutch court, unless the law mandatorily provides otherwise.

Article 19 – Liability

1. The entrepreneur is not liable for damage caused by improper use, unsafe application, improper storage, mixing, processing, application contrary to instructions, or use for a purpose for which the product is not intended.
2. The entrepreneur is not liable for damage to materials, workpieces, baths, installations, tools, surfaces, or consequential damage when such damage is caused by factors beyond the entrepreneur’s control.
3. For business clients, the entrepreneur’s liability is limited to the invoice amount of the relevant agreement, unless there is intent or willful recklessness on the part of the entrepreneur.
4. For consumers, this restriction applies only to the extent permitted by law.
5. The limitation of liability does not apply to damage resulting from intent or willful recklessness on the part of the entrepreneur.

Article 20 – Force Majeure

1. The entrepreneur is not obliged to fulfill obligations if he is prevented from doing so by force majeure.
2. Force majeure includes, among other things: breakdowns, transport problems, illness, fire, theft, government measures, import problems, delivery problems at suppliers, war, strikes, power outages, internet outages, system failures, natural disasters, and other circumstances over which the entrepreneur reasonably has no influence.
3. During force majeure, the obligations of the entrepreneur are suspended.
4. If the force majeure lasts longer than 30 days, both parties have the right to dissolve the agreement in whole or in part, without obligation to pay compensation.

Article 21 – Intellectual property

1. All texts, manuals, images, photos, product information, designs, files, tables, and other materials of the entrepreneur remain the property of the entrepreneur or its licensors.
2. It is not permitted to copy, distribute, publish, commercially use, or make these materials available to third parties without the prior written consent of the entrepreneur.

Article 22 – Amendment of these general terms and conditions

1. The entrepreneur may amend or supplement these general terms and conditions.
2. Changes do not apply to agreements already concluded, unless this is permitted by law or the customer agrees thereto.
3. The most current version of the general terms and conditions is available on the entrepreneur’s website.

Article 23 – Supplementary or deviating provisions

1. Supplementary or deviating provisions may not be to the detriment of consumers, unless permitted by law.
2. Additional or deviating agreements shall be recorded in writing or in a manner that can be saved by the customer.
3. In cases not provided for, action shall be taken in accordance with reasonableness, fairness, and the intent of these general terms and conditions.